Customer Success Executive (Philippines)
As a member of an innovative, motivated and talented team, you will be responsible for developing and maintaining customer relationships that promote retention and loyalty. We need our Customer Success Executive to be versatile and passionate to tackle new problems as we continue to push technology forward.
As a Customer Success Executive your focus will be on the customer experience and life-cycle; ensuring customers are using StoreHub’s platform effectively and maximising on our robust features to guarantee they get the most value. The work is challenging, fast paced, and always on the bleeding edge. You are extremely patient, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.
What you will do
- Training new customers to use StoreHub products
- Building and maintaining relationships with customers to maximise product satisfaction
- Studying and reporting on customer trends and product usage patterns
- Guiding new customers through implementing and setting up their Point of Sales systems
- Do loads of interesting stuff that we haven’t thought up yet, and that you will help us identify
What you will need
- A BIG passion for helping small businesses.
- Lots of self-drive with a motivation and desire to succeed.
- People-Loving/People-Serving Attitude
- Strong conversational and rapport-building skills
- Strong writing ability.
- Strong problem-solving skills. Numerate, analytical, with good attention to detail
- Fast Learner
- Willingness to “go the extra mile” if required
- Team player that enjoys working in an energetic, fun, environment
- Keen interest in professional development and career growth
- Intermediate/Advanced level of Computer / Techno Savviness
In return, you get to work in a tight, close-knit environment that treasures collaboration and openness. Here, Ideas are valued purely on their merit – not by the ranks of the people who raise them. We do not subscribe to creating a “corporate culture” but instead we enjoy building a business founded on excellence, fun and creativity.
The people who succeed with us are most clearly defined by their competency and humility. These are the values that are most important to us, and we expect this of every team member at StoreHub starting with our leadership team.
If this is something that you resonate with, we’d love to meet you. Join us in building a new kind of organization, one that is built upon the foundations of excellence, fun and creativity. We look forward to hearing from you!
Check out our GlassDoor reviews https://www.glassdoor.com/Reviews/StoreHub-Reviews-E1473638.htm