Customer Success Executive (Malaysia)
As a member of an innovative, motivated and talented team, you will be responsible for developing and maintaining customer relationships that promote retention and loyalty. We need our Customer Success Executive to be versatile and passionate to tackle new problems as we continue to push technology forward.
As a Customer Success Executive your focus will be on the customer experience and life-cycle; ensuring customers are using StoreHub’s platform effectively and maximising on our robust features to guarantee they get the most value. The work is challenging, fast paced, and always on the bleeding edge. You are extremely patient, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.
What you will do
- Training new customers to use StoreHub products
- Building and maintaining relationships with customers to maximise product satisfaction
- Studying and reporting on customer trends and product usage patterns
- Guiding new customers through implementing and setting up their Point of Sales systems
- Do loads of interesting stuff that we haven’t thought up yet, and that you will help us identify
What you will need
- A BIG passion for helping small businesses.
- Lots of self-drive with a motivation and desire to succeed
- People-Loving/People-Serving Attitude
- Strong conversational and rapport-building skills
- Ability to speak, read, write in Mandarin
- Strong writing ability
- Excellent command of English language
- Strong problem-solving skills. Numerate, analytical, with good attention to detail
- Fast Learner
- Willingness to “go the extra mile” if required
- Team player that enjoys working in an energetic, fun, environment
- Keen interest in professional development and career growth
- Intermediate/Advanced level of Computer / Tech Savviness
We ask for hard work and dedication from all of our employees. In return we provide them with:
- Free Friday lunches and free parking
- Company sponsored monthly outings
- Medical and Dental Outpatient Visits
- Macbooks for everyone
- Recreation space complete with a Ping Pong table, PlayStation 4 and VR Headset
- Fully stocked fridge and kitchen
- Discounted workout sessions
- Continuous learning and education
We get lots of work done! We just also believe that as long as our employees are happy (and fed) they will be well equipped to give their best each and everyday. To learn more about what it's like to work here, check out our Glassdoor Reviews: https://www.glassdoor.com/Reviews/StoreHub-Reviews...